Refund policy

At Prime, we want you to be completely satisfied with your purchase.

If you are not satisfied with your order, you may request a return, replacement, or refund within 30 days of receiving your product, subject to the conditions outlined below.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• You must provide proof of purchase (order number or receipt)
• The return request must be made within 30 days of delivery

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photo or video proof of the issue. Once approved, we will offer either:

• A replacement at no additional cost, or
• A full refund to your original method of payment

Return Process

To initiate a return, please contact our support team at:

📧 support@primeaccessoriesonline.com

Our team will review your request and provide return instructions if your request is approved.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days.

Shipping Costs

• Shipping charges are non-refundable
• Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect